Returns & Exchanges

We want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for all unworn KEEN products. If your footwear isn't the perfect fit for your next adventure, we make the return and exchange process simple and fast.

Return Process

• 1.
  Start Your Return

  Visit our online Returns Center and enter your order number and billing zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Select the reason for your return and download your prepaid UPS shipping label, which will be sent directly to your email address.

• 3.
  Pack Your Gear

  Place the unworn items in their original shoe box and secure them inside a sturdy shipping carton, ensuring all original tags remain attached.

• 4.
  Ship and Track

  Drop off your package at any authorized UPS location; once we receive and inspect your items, your refund will be processed within 7-10 business days.